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Ana Zuna
eLeads API not showing complete data - Lithia stores

Hi Fortellis team. 

I've been redirect by eLeads to report an issue with the eLeads API for the following stores: Mazda Farmington Hills (ID: 27268), Nissan Farmington Hills (ID: 28399) , Jaguar Land Rover Troy (ID: 27352) and Pfaff BMW (ID: 28312)

If you check the follwing links, you will be able to see that we are not getting complete eLeads data from the API, I refer to all the metrics we should be receiving in those links and the API is not sending them. There you can see there are some columns missing. 

Nissan Farmington Hills (ID: 28399 / Date range: 02-01-2023 to 02-28-2023)   https://www.eleadcrm.com/evo2/fresh/elead-v45/elead_track/webservices/roiautomotivesolutions/statisticsservice.asmx/GetCoreReportData?companyID=28399&childCompanyID=28399&startDate=02/01/2023&endDate=02/28/2023%2023:59   Mazda Farmington Hills (ID: 27268 / Date range: 02-01-2023 to 02-28-2023) https://www.eleadcrm.com/evo2/fresh/elead-v45/elead_track/webservices/roiautomotivesolutions/statisticsservice.asmx/GetCoreReportData?companyID=27268&childCompanyID=27268&startDate=02/01/2023&endDate=02/28/2023%2023:59   Jaguar Land Rover Troy (ID: 27352 / Date range: 02-01-2023 to 02-28-2023) https://www.eleadcrm.com/evo2/fresh/elead-v45/elead_track/webservices/roiautomotivesolutions/statisticsservice.asmx/GetCoreReportData?companyID=27352&childCompanyID=27352&startDate=02/01/2023&endDate=02/28/2023%2023:59   Pfaff BMW (ID: 28312 / Date range: April 01 to April 30) https://www.eleadcrm.com/evo2/fresh/elead-v45/elead_track/webservices/roiautomotivesolutions/statisticsservice.asmx/GetCoreReportData?companyID=28312&childCompanyID=28312&startDate=04/01/2023&endDate=04/30/2023%2023:59       For reference, I have attached the eLeads link for Doral Volkswagen (ID: 27761). This report has the complete data we need. https://www.eleadcrm.com/evo2/fresh/elead-v45/elead_track/webservices/roiautomotivesolutions/statisticsservice.asmx/GetCoreReportData?companyID=27761&childCompanyID=27761&startDate=02/01/2023&endDate=02/28/2023%2023:59   Please CC brittany.brady@cdk.com and RLovegren@lithia.com in any reply. 

Thank you. 


Ana Zuna
Fortellis team. 

Fortellis team. 

The same is happening for Pfaff BMW (ID: 28312)

Please take a look at the following link (ID: 28312 / Date range: April 01 to April 30)   https://www.eleadcrm.com/evo2/fresh/elead-v45/elead_track/webservices/roiautomotivesolutions/statisticsservice.asmx/GetCoreReportData?companyID=28312&childCompanyID=28312&startDate=04/01/2023&endDate=04/30/2023%2023:59    

FortellisAdvocate
Hello Ana - For any issues in
Hello Ana - For any issues in Production, please submit a case for our Support team via ServiceConnect. Thank you, Fortellis Engagement Office

Ana Zuna
Can you please help me with a

Can you please help me with a link where I can connect to ServiceConnet. Or how can I reach to ServiceConnect?


FortellisAdvocate
Hello Ana - Thank you for
Hello Ana - Thank you for reaching out. Please see the following Resource page for information about accessing Service Connect. https://docs.fortellis.io/docs/tutorials/app-lifecycle/service-connect/ Thank you, Fortellis Engagement Office

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