Blog
A busy service lane is a great thing. It means your advisors and managers are selling, building trust with customers from the moment they drive into the service lane....Read More
You asked the questions and we listned. Here are five great reasons to use Hailer in your dealership's service lane...Read More
Hailer, a leading ride sharing app for car dealers, announced a new feature today called Flex Rides, designed to expand customer transportation options and make life easier for professionals inside the car dealership....Read More
With Hailer, offered exclusivly on Fortellis, Lyft has been seamlessly integrated within service software so there’s no going back and forth to different platforms...Read More
For the first time in nearly a decade, the average dealership is operating at or near a loss. While many dealers are still reporting net profits, the line between loss and profit is being drawn almost exclusively by automaker incentives, which often require increased spend to achieve... Read More
As the internet manager for a car dealership group, I want to find all Ford Explorers across my 10 rooftops including VIN, image URLs and lot location so I can promote these cars online because there is an upcoming manufacturer incentive...Read More
Some assignments really are sweeter than others. Case in point, I recently visited the Fresh Beginning's cookie factory in Valdosta GA, for a personal tour with one of Fresh Benning’s first employees. I was eager to learn firsthand how a small cookie idea grew to one the most popular Automotive CRM and third-party call centers in the US...oh and to sample the goods as well...Read More
Sales-performance incentive funds are referred to as “Spiffs.” In sales culture, a Spiff is synonymous with commissions or rewards - the rewards focus behavior...Read More
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I sat down with Cynthia Chen, product manager at Dealer 360, an automotive software development group, on the topic of CSI (Customer Service Index) scores, an industry term and measure used to improve the customer experience.
Our conversation took place April 17th, 2019 at Fortellis dev day NYC, a hackathon event for automotive software developers...Read More
New York City’s Fashion District - This spring’s (dev)day was held at the Helen Mills event center of NYC’s most storied neighborhoods. As the room filled, one point quickly became clear: API-centric development is proving to be an iconic foundation, not just a seasonal fad. Developers from as far away as Puerto Rico participated in this hands-on collaborative conference...Read More
