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26 December 2019
If you’re reading this, odds are you’re already aware of the downward trend in new car sales. In fact, Edmunds predicts that the recent decline in automotive sales may be a trend that continues for the next several years. There are loads of theories as to why this is happening, but the numbers don’t lie. It’s something all of us in the auto industry are probably aware of... Read More
Post by Dave Doff
06 December 2019
Keeping your CSI in a good place can feel like you’re constantly playing defense. It may not even matter if the vast majority of your customers regularly has great experiences. A few bad reviews are all it takes to affect your entire business...Read More
Put more points on the CSI scoreboard with these 4 tips See why Hailer is a game-changer in customer satisfaction.
Post by Dave Doff
04 December 2019
At Fortellis, we are continually striving to offer a better user experience. We have been working hard behind the scenes to bring you a workflow...Read More

UX Update Article Tile
Post by Brian Miller
07 November 2019
All dealerships can benefit from having a loaner program in place. They’re a great bargaining chip when closing Service sales that take a long time to complete, they help with customer retention and they can even increase your dollars per RO...Read More

Loaners are useful, but a little wasteful.
Post by Dave Doff
12 September 2019

I had the pleasure of meeting up with Collin Davis, CEO of Cartender, a digital marketing technology company that specializes in scalable, data-driven video content for the automotive industry....Read More

Catching up with Cartender at Digital Dealer 27
Post by Brian Miller
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